Privacy Policy

Data Controller:
Golden Cruising
Hurghada Marina, Dock 12, Building A
Hurghada 84511, Red Sea Governorate
Egypt

Contact for Data Protection:
Email: booking@goldencruising.com
Phone: +49 1512 7586029

We collect the following categories of personal data:

2.1 Contact Information

• Name (first and last)
• Email address
• Phone number
• Mailing address (if provided)

2.2 Booking Information

• Passport information (for marine permits)
• Diving certification details and license numbers
• Emergency contact information
• Travel dates and preferences
• Medical information relevant to diving/safety
• Dietary requirements or allergies

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited and time spent

2.4 Payment Information

• We do not store credit card details
• Payment is processed through secure third-party providers (banks, PayPal)
• We receive confirmation of payment only

We collect data through:

• Direct interactions when you fill out contact or booking forms
• Email correspondence
• Phone conversations
• WhatsApp messages
• Automated technologies (cookies, server logs)
• Third parties (travel agents, booking platforms if applicable)

We process your personal data for the following purposes:

We only share your personal data when necessary and with trusted parties:

5.1 Legal and Regulatory Bodies

• Egyptian Red Sea Governorate authorities (for tourism permits)
• Marine port authorities (for vessel registration)
• Egyptian Coast Guard (passenger manifests as required by law)
• National Parks Administration (marine park entry permits)

5.2 Service Providers

• Payment processors (banks, PayPal) — only transaction data
• Email service providers (for communication)
• Web hosting and IT service providers
• Insurance companies (only in case of incidents/claims)

5.3 Emergency Situations

• Medical facilities and emergency services
• Embassy/consulate of your nationality (in emergencies)
• Your designated emergency contacts

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Your data is primarily stored and processed in Egypt. If you are located in the European Union:

• Egypt is not currently recognized by the EU as having adequate data protection standards
• We implement appropriate safeguards for international transfers
• We rely on contractual clauses and your explicit consent for necessary transfers
• By booking with us, you consent to this transfer

We retain your personal data only as long as necessary:

• Booking records: 7 years (legal requirement for tourism businesses in Egypt)
• Marketing consents: Until you withdraw consent
• Website analytics: 26 months
• Email correspondence: 3 years from last contact
• Newsletter subscriptions: Until unsubscribe

After the retention period, data is securely deleted or anonymized.

As a data subject, you have the following rights:

How to exercise your rights:
Email us at booking@goldencruising.com with subject line "Data Protection Request". We will respond within 30 days.

Right to complain:
If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority or the Egyptian Personal Data Protection Centre.

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all data transmission
• Password-protected systems with access controls
• Regular security assessments
• Staff training on data protection
• Secure backup systems
• Physical security for stored records

In case of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law.

Our website uses minimal cookies for functionality:

• Essential cookies: Required for website functionality (language preference, session management)
• Analytics cookies: Anonymous usage statistics to improve our website

We do not use cookies for advertising or tracking across other websites. You can disable cookies in your browser settings, but this may affect website functionality.

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have inadvertently collected data from a child, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you by email or through a prominent notice on our website.